IAS Officer Conducted Surprise Visit at a Hospital in UP

IAS officer conducted surprise visit

Wearing a veil and assuming the role of a patient, an IAS officer named Sadar Kriti Raj conducted an inspection at a government health center in Firozabad, Uttar Pradesh.

She received complaint against health center

The officer stated that she made the decision to carry out the inspection in response to multiple patient complaints about local problems. As the Sub-Divisional Magistrate (SDM) for the region, Kriti Raj stated, “I had received a complaint regarding Dida Mai health center that the doctor was not present even after 10 am to administer an injection for a dog bite.”

She went like a patient

 Raj said that she took an appointment, spoke with the doctor and found his behaviour to be unprofessional. "I went there anonymously in a veil. I sought an appointment and spoke with the doctor. The doctor's behaviour was not appropriate," she said.

Pointing out discrepancies in the attendance of staff at the health centre, the SDM said, “When I checked their attendance register I noted that some of them were absent. Some of them had signatures on the register but were not present at the health centre. Moreover around half of the stock of their medicines were found to be expired when we checked them,” she added. Cleanliness and proper hygiene were also not being maintained at the health centre, the SDM said.

Poor quality of the hospital

Pointing out to the poor quality of service at the health centre, she said, “Even injections were not being given properly. The staff were not working with the motive to serve people." On the steps that would be taken against the health centre officials from her office, Raj said “We have taken note of all these and we will investigate,” adding that they will be sending them a report.

Visuals from the spot showed SDM Kriti Raj standing in a veil at the hospital with other patients. She was also seen checking and segregating stocks of medicine from the pharmacy at the hospital.