13 November 2023, Mumbai: Diwali joy turned into frustration for Anshul Sharma, a 27-year-old passenger in Gujarat, as he found his confirmed AC ticket worthless due to overcrowding. Expressing his anger on social media, Anshul demanded a refund of ₹1173.95, accusing the Indian Railways of ruining his Diwali plans. The chaotic scene at the platform, depicted in videos he posted, showcased the struggle of passengers attempting to board an overly crowded coach, leading to a situation where some were even forced out.
Overcrowded Coaches and Helplessness
Anshul’s ordeal unfolded when the air-conditioned coach he intended to board for his Diwali journey turned into a nightmare of overcrowding. Despite holding a confirmed 3rd AC ticket, he faced a situation where a labor crowd prevented him from boarding. Locked doors and unhelpful police compounded the chaos, leaving passengers like Anshul stranded on the platform. His plea for a refund, resonating the frustration of many, highlighted the challenges passengers faced during the festive rush.
Passenger Tags Indian Railway Authorities
Taking to social media, Anshul directly addressed the Divisional Railway Manager of Vadodara, seeking answers on the railway’s management during the festive rush. The passenger’s frustration echoed the sentiments of those grappling with the safety concerns and overcrowding issues during this festive season. The incident sheds light on the need for effective crowd management and passenger safety measures, especially during peak travel times.
Indian Railways Faces Backlash
Anshul’s case is not isolated, as railways witness a surge in passengers ahead of Diwali. The incident highlights a broader issue, with a recent fatality at Surat station illustrating the dangers of overcrowded platforms. The Western Railways, in response, emphasized its efforts to operate special trains during the festive season. However, passenger criticism, exemplified by Anshul’s social media posts, underscores the need for a comprehensive strategy to handle festive rush, ensuring both convenience and safety.
Diwali Rush Challenges Railways
With 400 scheduled trips for 46 pairs of special trains, the Western Railways aimed to accommodate the festive surge. However, incidents like Anshul’s reveal gaps in crowd management and passenger assistance. As safety becomes a critical concern, railway authorities may face increased scrutiny in ensuring robust measures to avoid chaotic scenes and uphold passenger satisfaction during peak travel times.
A Reminder of the High Stakes
As the festive season intensifies travel, the railways’ ability to manage crowds safely becomes paramount. The recent fatality at Surat station serves as a tragic reminder of the high stakes involved. In the pursuit of seamless Diwali journeys, the railways must prioritize effective crowd control, communication, and passenger assistance to prevent such incidents and ensure the well-being of those traveling during this joyous season.
By Yashika Desai