IndiGo Apologizes as Viral Video Shows Seats Swinging, Terrifying Passenger
Minutes after leaving, a passenger posted a video claiming that their entire row began swinging back and forth. IndiGo's response to the video
Mumbai (Maharashtra) [India] March 19: Soon after takeoff, a man aboard an IndiGo flight from Delhi to Lucknow experienced a "mini heart attack" when his seat began to sway back and forth. He informed the airline by posting a video of the incident on Instagram. The business replied by expressing regret and promising that his comments had been "extremely seriously" considered.
"To be honest, it was a terrible feeling the first time it happened. I've never come across something like this. Sethi noted, "The seats could literally swing back and forth."
They quickly moved them to available seats, he added, and they also phoned "maintenance people to look into it during boarding."
The traveler went on, "I would not want an elderly person with a medical condition sitting on such a seat in a flying aircraft, even though it may not seem like a big deal."
He and two other passengers can be seen in the footage seated in a row of three seats that suddenly begin to swing. Sethi describes his experience as "terrifying" in the remaining video. Additionally, he claims that the event shows that the aircraft was not properly maintained.
How did IndiGo's response?
Regarding Sethi's video, the airline left a statement. We appreciate you taking the time to talk with us, Mr. Sethi. We deeply regret the experience you had on board. Given that these seats feature a locking mechanism, it appears that this was an an error (sic), a highly unusual incident, the airline noted.
“Please be assured that your feedback is being taken extremely seriously and this will be investigated thoroughly. We understand our crew responded promptly to address the situation and provided you with an alternate seat. The safety and comfort of our customers remain our top most priority. We appreciate your feedback and assure you of our continued commitment to providing a safe, hassle-free, and enjoyable travel experience to all our customers. ~Team IndiGo,” Added.
Take a look at the video here:
View this post on Instagram
How did social media react?
One person said, "I like how you talked about your experience without blaming the airline for their poor performance. It says a lot about you. Someone else made the joke, "BYOS, or bring your own seat." “Is it a bus or a plane!?” a third person added. "This is happening too much these days due to lack of competition," wrote a fourth poster. Indigo is in worse shape than it has been in the previous seven or eight months. I have taken @indigo.6e twice, and both times the seats have been destroyed.
Sethi pointed out a weight gap between two weighing belts at an airport kiosk last month. In a video, he stated, "This kind of inconsistency really makes you question the integrity of the system." In response to the tweet, IndiGo said that airport operators routinely calibrate and certify its weighing gadgets
Have you ever had anything similar when flying?
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