Government Orders IndiGo Refunds And Baggage Help After Massive Flight Chaos

New Delhi[India] December 06: The government has stepped in to protect flyers. They have asked IndiGo to finish all refunds for cancelled flights by 7 December. The ministry said the process must be done by 8 PM on Sunday. Officials also said passengers will not pay any rescheduling fee. This direction came after more than 500 flights were disrupted. Bengaluru airport faced the heaviest impact. The scene looked tense. Long queues formed. Many travellers felt confused. This situation reminded people of older cases where refund disputes had reached consumer courts. Flyers said such orders bring hope during stressful days.

Support Cells Reflect Old Push For Stronger Passenger Grievance Systems

The ministry has told IndiGo to set up special cells to contact affected passengers. These groups will help with refunds. They will also arrange new flights. Passengers will not need to call again and again. The officials said automatic refund systems will stay active until operations become normal. India has seen similar steps earlier. In 2013, during heavy fog seasons, airlines were asked to improve help desks. Many travellers today believe that organised support helps reduce panic during sudden cancellations. The new cells aim to give a steady and clear process.

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Baggage Delivery Order Echoes Earlier Concerns On Lost Luggage Cases

Many passengers were separated from their bags as disruptions happened. The government has also directed them on this issue. The government has now told IndiGo to return all misplaced baggage within 48 hours. Airlines must give clear communication. They must share tracking updates. They should also offer compensation according to passenger rights rules. India has seen several baggage complaints in the past. Since then, passengers have demanded strict steps. The new 48 hour order shows the ministry wants quick action. Travellers said they expect smooth delivery this time.

Government Watching Operations As Priority Groups Need Extra Help

The ministry said it is in touch with airports, security teams, and other agencies. It wants all passenger rights protected. Oversight has been increased. Staff have been told to help senior citizens. They must support differently abled flyers. Students and patients must also get assistance. History shows that during crisis events, these groups face the hardest time. The current monitoring aims to prevent similar issues. Officials said every step is being checked in real time.

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Fare Caps Recall Older Battles Against Sudden High Ticket Prices

The government has noticed a sharp rise in ticket prices after the IndiGo chaos. It has now used regulatory powers to control fares. Airlines must follow the new caps. These rules will stay until the situation becomes normal. The aim is to keep prices fair. It is also to stop misuse of the crisis. India has seen sudden fare hikes earlier during festival seasons and fog waves. Many passengers then felt helpless. The new caps stop extra financial stress. This will help senior citizens, students, families and patients who need urgent travel.